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Nestlé Waters' Community Relations Process

sustainable development goals 

Nestlé Waters acknowledges its direct social and economic responsibility towards helping our communities thrive and become resilient. This is especially true for operations in remote rural areas, where we can become a major contributor to local socio-economic development. To lend a receptive ear to communities where Nestlé Waters operates, we meet regularly with local communities and hold stakeholder convenings.

Community relations process

CRP 2.0, our Community Relations Process, is a tool for engaging with local communities in the vicinity of our factories. It provides a model that is embedded in our operations at every single one of our operating facilities. It drives our dialogue and engagement with local stakeholders and firmly puts local communities first.

In concrete terms, the community relations process begins by identifying and classifying local stakeholders in communities where we work. Second, we interview the stakeholders to assess real and perceived community concerns and expectations. We identify the gaps between the current situation and the need. Finally, we implement and track engagement and actions plans in order to address these gaps. All our factories have implemented the Community Relations Process.

CRP 2.0 is a mind-set that we continue to develop in our factory culture. It shows our commitment to listening to our communities’ needs and helps to build trust with local stakeholders. However, it only works if we are truly receptive and translate concerns and needs into actions. One concrete need that is often identified through CRP 2.0 is safe and clean drinking water. Water, Sanitation & Hygiene (WASH) programmes are often the outcome of a community relations process. CRP 2.0 also promotes greater transparency, as joint programmes resulting from the process often involve sharing our local water resource data.

Stakeholder convenings  

Stakeholder convenings

These convenings provide an opportunity for our local teams to engage with local stakeholders. In addition to allowing stakeholders to gain a better understanding of the challenges facing the shared water resource, they give Nestlé Waters a chance to listen to stakeholders and understand how they perceive and experience local water challenges. The end goal is to identify and implement the collective actions needed to together preserve the long-term quality and quantity of a local water resource.

On March 22, 2018, stakeholder convenings for World Water Day were organized at several sites by our local Water Stewardship/Sustainability Champions. The goal was for participants to leave the convenings with a better understanding of local water challenges, and for Nestlé Waters to listen and dialogue with the stakeholders, demonstrating that we are part of the solution, not the source of the problem.